At Pure Organic Zone Global Pvt Ltd, we value your business and are committed to ensuring your satisfaction. If you need to cancel your order, we have outlined the details of our cancellation policy below to make the process as simple as possible.

Cancellation Before Shipment

• No Additional Charge
  You can cancel your order at no additional cost as long as the order has not been shipped. We understand that circumstances can change, and we want to give you the flexibility to adjust your purchase.
• How to Cancel
  To cancel your order before it has been shipped, please contact our customer support team via email at support@pureorganiczone.com within 24 hours of placing your order. When contacting us, please include the following information to ensure a quick and smooth cancellation process:
• Your order number
• The name used to place the order
• The items you wish to cancel (if applicable)
• Important
  Once your order is shipped, cancellation is no longer possible. If your order has already been dispatched, please refer to the Cancellation After Shipment section for more information.

Cancellation After Shipment

• Once Dispatched
  Unfortunately, we are unable to process cancellations for orders that have already been shipped. However, we understand that issues may arise after your order is on its way.
• What to Do
  If your order has been shipped and you would like to return the product, you can initiate a return request once the product is delivered. The return process is governed by our Return and Refund Policy, which provides clear steps for initiating a return.

Refund Process

• Full Refund
  If your order is cancelled before shipment, we will provide a full refund to the original payment method used for the purchase.
• Processing Time
  Refunds for cancellations made before shipment will be processed within 5-7 business days from the cancellation confirmation. Please note that the time taken to reflect the refund in your account may vary depending on your bank or payment provider.
• Refund for Partial Cancellations 
  If you choose to cancel only a part of your order (see Partial Cancellation below), a refund will be issued for the cancelled items. The refund will be processed to your original payment method, and you will receive it within 5-7 business days.

Partial Cancellation

• Multiple Items in Your Order?
  If your order contains several items and you'd like to cancel only some of them, we can process cancellations for specific items within your order.
• Refund Details
  For partial cancellations, you will receive a refund for the cancelled items. The remaining items will be processed for shipment as per the original order, and no changes will be made to those items.
• How to Request a Partial Cancellation
  Please reach out to our customer support team at support@pureorganiczone.in, including the following details:
• Order number
• Items you want to cancel
• Reason for cancellation (optional but helps us improve)

How to Cancel an Order

• Get in Touch
  To cancel an order, please contact our customer service team at support@pureorganiczone.in. We are here to assist you and ensure a smooth cancellation process.
• Provide Details
  When contacting us, please include the following information to help us process your cancellation request promptly:
• Your order number
• The name used to place the order
• Items you wish to cancel (if applicable)

Once we receive your request, we will review the cancellation and process it within 24-48 hours. You will receive a confirmation email once your cancellation is approved, along with any applicable refund details.

Additional Notes

• Processing Time for Cancellations
  For cancellations before shipment, please allow 1-2 business days for us to process your request and confirm the cancellation.
• Customer Support
  If you have any questions regarding the cancellation process or need further assistance, feel free to reach out to our customer support team at support@pureorganiczone.in. We are available to help with any queries you may have.